Contact Us
We're here to help with any questions about your order, products, or our services. Reach out through any of the channels below.
Contact Information
Interstellar Networking Technology Co., Ltd.
43 Winzererstraße, München, 80797, DE
Response Time:We aim to respond to all inquiries within 24 hours during business days. During peak periods, response time may extend to 48 hours.
Business Hours
Note:Messages received outside business hours will be processed on the next business day. For urgent order issues, please include your order number in the subject line.
How Can We Help You?
Email Support
Send us an email at [email protected] for detailed inquiries. Include your order number for faster assistance.
Phone Support
Call us at +49 923 2017876 during business hours for immediate assistance with urgent matters.
Live Chat
Use our live chat feature on the website during business hours for real-time support.
Complaints & Dispute Resolution
We take all customer concerns seriously and aim to resolve any issues quickly and fairly. If you have a complaint about our products or services, please follow these steps:
- Contact us directly at [email protected] with "Complaint" in the subject line
- Provide your order number and a detailed description of the issue
- We will acknowledge your complaint within 3 business days
- We aim to resolve all complaints within 14 days
If you are not satisfied with our resolution or wish to pursue the matter further, you have the right to use alternative dispute resolution methods.
EU Online Dispute Resolution:As an online retailer, we are required to inform EU consumers about the European Commission's Online Dispute Resolution (ODR) platform. You can access the platform at:https://ec.europa.eu/consumers/odr